Refund Policy

Effective Date: 20 Nov 1999
Last Updated: 20 Jun 2026

BaliWondr.com Travel, we strive to provide exceptional travel experiences and transparent booking practices. This Refund Policy explains the circumstances under which refunds may be granted for tours, transportation, activities, and other travel services booked through BaliWondr.com.

By making a booking with us, you agree to this Refund Policy.

1. General Policy

Refund eligibility depends on:

The type of tour or service booked
The cancellation notice provided
Commitments made to third-party suppliers
The reason for cancellation

Some bookings may be fully refundable, partially refundable, or non-refundable, depending on the service.

2. Customer Cancellations

If you need to cancel your booking, please notify us as soon as possible by email or WhatsApp.

Unless otherwise stated in your booking confirmation, the following refund schedule generally applies:

Cancellation Notice	Refund
More than 14 days before the service	100% refund*
7–14 days before the service	50% refund
Less than 7 days before the service	No refund
No-show on the scheduled date	No refund

*Refunds may be reduced by any non-refundable third-party costs, payment processing fees, or bank charges already incurred.

Some tours, activities, promotional offers, or special event bookings may have different cancellation terms, which will be communicated at the time of booking.

3. Same-Day Cancellations

Bookings cancelled on the day of the tour, transfer, or activity are generally non-refundable, as guides, drivers, vehicles, and other services have already been reserved.

4. No-Show Policy

A booking will be considered a no-show if:

You do not arrive at the agreed meeting point.
You cannot be contacted using the contact details provided.
You miss your scheduled pickup without prior notice.

No refunds will be issued for no-shows.

5. Changes to Bookings

We will do our best to accommodate requests to change booking dates or itineraries.

Changes are subject to:

Availability
Supplier approval
Any additional costs

Price differences may apply.

6. Cancellations by BaliWondr.com Travel

If we must cancel a booking due to circumstances within our control, you may choose one of the following:

A full refund
Rescheduling to another available date
Credit toward a future booking

7. Force Majeure

Refunds may not be available when services cannot be provided due to events beyond our reasonable control, including but not limited to:

Natural disasters
Volcanic eruptions
Earthquakes
Flooding
Extreme weather
Government restrictions
Airport closures
Pandemics
Civil unrest
Transportation disruptions

In such situations, we will make every reasonable effort to:

Reschedule your booking
Provide travel credit
Offer a partial refund where possible, subject to supplier policies

8. Third-Party Services

Many travel services involve independent suppliers such as:

Hotels
Activity providers
Transportation companies
Attractions

Refunds for these services may be subject to the cancellation policies of the respective suppliers.

9. Refund Processing

Approved refunds are typically processed within 7–14 business days after confirmation.

Actual processing times may vary depending on:

Your bank
Credit card provider
Payment gateway
International banking systems

10. Payment Processing Fees

Payment gateway charges, credit card fees, currency conversion costs, and bank transfer fees may be non-refundable unless required by applicable law.

11. Non-Refundable Items

Unless otherwise required by law, the following are generally non-refundable:

No-show bookings
Completed tours or services
Last-minute cancellations (less than 7 days before service)
Promotional or discounted bookings marked as non-refundable
Third-party fees already paid on your behalf

12. Requesting a Refund

To request a refund, please contact us with:

Your full name
Booking reference number
Tour or service date
Reason for the refund request

We aim to review all refund requests promptly and fairly.

Refund Pilicy